Frequently asked questions

Where do you ship? Across the United Kingdom, with free shipping on every order.

How long does delivery take? Orders are processed in 1–2 business days (Monday to Friday) and delivered within 3–10 working days after dispatch.

Can I return an item? Yes — you have 14 days from delivery to cancel under the Consumer Contracts Regulations 2013. See our Returns & Refunds policy.

How do I track my order? You will receive tracking by email when your order ships; see our Track your order page.

What payment methods do you accept? Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal.

How do I contact you? Email support@calderrow.com or call +44 7366 101296, Monday to Friday, 9am–5pm GMT.